Last updated: 21 October 2026

Something not gone quite right? Please tell me.

I want Savvy Funnels to be straightforward to use and straightforward to get help with. If you are unhappy with the service, support you have received or the way something has been handled, please get in touch so I have the opportunity to look into it and put things right where I can.

1. How to make a complaint

Email support@savvyfunnels.co.uk and include:

• your name and the email address connected to your Savvy Funnels account, if applicable;

• a clear description of what has happened;

• any relevant dates, screenshots or other information that may help me investigate; and

• what you would ideally like to happen next.

You can also write to:

M Chapman PA Services trading as Savvy Funnels

9 Crown Close

Wantage

OX12 9WL

United Kingdom

2. What happens next

I will aim to acknowledge your complaint within two working days of receiving it.

I will review the information you provide, investigate what has happened and may contact you if I need more information.

I aim to investigate and resolve your complaint within 14 calendar days of receiving it. If the issue is more complicated or depends on information from another provider, I will explain the delay, keep you updated and let you know when to expect a further response.

3. Resolving complaints

Where something has gone wrong, I will consider what is reasonable and appropriate in the circumstances. This may include explaining what happened, correcting an error, providing further support or taking another appropriate step.

Nothing in this policy affects any statutory rights you may have.

4. Data protection complaints

If your complaint relates to how your personal information has been handled, please contact me first at support@savvyfunnels.co.uk so I can investigate.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator. Current information about making a complaint is available from the ICO website at ico.org.uk.

5. Contact

M Chapman PA Services trading as Savvy Funnels

9 Crown Close

Wantage

OX12 9WL

United Kingdom

Email: support@savvyfunnels.co.uk